Terms & Conditions

Effective date: 14 October 2026

About Blive Booking

Blive Booking is an associated product of the Blive Connect ecosystem, owned and operated by Cybaze Insights LLP (“Cybaze Insights”, “we”, “us” or “our”). It provides technology to help independent event organisers publish event information, manage registrations, facilitate bookings, issue digital tickets and streamline event operations.

Blive Booking does not itself organise, host, sponsor, manage or conduct events published by independent organisers merely by providing platform services. The organiser is a separate party responsible for the event.

Acceptance and scope

These Terms govern access to and use of the Blive Booking website, platform, accounts and associated services. By using the platform, creating an account, publishing an event or making a booking, you agree to these Terms.

Organiser responsibility

The event organiser is responsible for the accuracy of event information, schedules, venues, permissions, safety, admission, event delivery, cancellation or postponement, and all statements, representations, promises and commitments made to attendees. Organisers must provide accurate booking conditions and comply with applicable laws.

Blive Booking does not guarantee that an event will take place, proceed as advertised, meet an attendee’s expectations or fulfil commitments made by an organiser. Attendees should review event details and booking terms before booking.

Accounts and acceptable use

Users must provide accurate information, safeguard credentials and promptly report suspected unauthorised access. Users must not impersonate others, manipulate bookings or payment records, access another user’s account, interfere with platform security, upload malicious code, misuse attendee data or use the platform unlawfully.

We may restrict or suspend access where reasonably necessary to address suspected fraud, security risks, misuse or material breach, subject to applicable law.

Bookings, tickets and QR check-in

Bookings are subject to the information and conditions shown during booking. Where payment is required, a booking is confirmed only when the relevant payment has been verified, unless the event supports another stated booking method. A pending transaction is not a confirmed successful payment.

Digital tickets and QR codes may be used for admission validation where enabled. Attendees must keep tickets secure and must not misuse, duplicate or transfer them contrary to event terms. Admission remains subject to the organiser’s stated requirements.

Payments and third-party services

Payments may be processed through third-party payment service providers, including Cashfree where enabled. Success, Failed and Pending statuses reflect the status reported or recorded by the relevant payment workflow. A pending transaction must not be treated as successful until verified.

Payment services, maps, hosting, messaging and other third-party services may be subject to their own terms and privacy policies. Blive Booking does not guarantee uninterrupted availability of third-party services.

Refunds and event changes

Blive Booking does not currently provide a general refund service or guarantee refunds for event bookings. Event cancellation, postponement, changes and refund requests should be directed to the relevant organiser and considered under the event’s disclosed terms, payment arrangements and applicable law.

Nothing in these Terms excludes a consumer right or remedy that cannot lawfully be excluded.

Privacy and data

Attendee information may be made available to the relevant organiser to manage registrations, communicate event information, verify tickets and administer admission. See the Privacy Policy for information about data collection, cookies, cache, use and sharing.

Organisers are responsible for information they request, receive, access, store, use or share, subject to applicable law. This does not exclude any legal obligation that applies directly to Cybaze Insights LLP or Blive Booking.

Intellectual property

Blive Booking branding, software, design and platform materials are owned by or licensed to their respective rights holders. Organisers are responsible for ensuring that content they submit does not violate law or third-party rights. They grant permission for such content to be hosted and displayed as necessary to provide the platform services.

Disclaimer and limitation of liability

To the maximum extent permitted by applicable law, Cybaze Insights LLP and Blive Booking disclaim responsibility for the conduct, quality, safety, legality, availability or delivery of third-party events and for commitments made by independent organisers. To the extent permitted by law, they are not responsible for losses arising from event cancellation, postponement, organiser conduct, inaccurate event information, venue issues or disputes between organisers and attendees.

Blive Booking is a technology platform and does not guarantee that the platform will be uninterrupted or error-free. Nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded or limited, including mandatory statutory or consumer rights.

Complaints and contact

Platform support: hello@bliveconnect.com. Legal entity: Cybaze Insights LLP. Business address: [Insert registered/business address]. Grievance contact: [Insert name, designation and email]. Event-related concerns should also be directed to the organiser identified on the event page or booking confirmation.

Complaints will be handled within applicable legal time limits.

Governing law and updates

These Terms are governed by the laws of India, subject to mandatory legal protections and applicable jurisdictional rules. We may update these Terms by publishing a revised version with an updated effective date.